The other day we were looking for an effective and unique way to handle customer service for clients. Upon our research we came across getsatisfaction.com, a great addition to any website faced with the customer service challenge. Getsatisfaction.com realized that great customer service wasn’t going to be posting FAQs and responding to repetitive e- mail requests with libraries of stock answers (an all too common process). Starting from what they call the “Company-Customer Pact“, getsatisfaction.com had the unique idea to deal with customers by creating a communities. Now getsatisfaction.com has become a place where customers and companies can come together to answer each others’ questions: questions about shipping, pricing, fulfillment, the product itself, and other things as well. They can report issues, bugs, share ideas and tips.

How does it work? Just check the below flow chart (click to enlarge):

Users can also:

• Track discussions you’re involved in and products and companies you’re interested in.
• Add companies and products to their dashboard.
• Connect with people with similar interests.

So how do you get your company started with getsatisfaction.com? Just head over here! It’s that easy.