The other day we were looking for an effective and unique way to handle customer service for clients. Upon our research we came across getsatisfaction.com, a great addition to any website faced with the customer service challenge. Getsatisfaction.com realized that great customer service wasn’t going to be posting FAQs and responding to repetitive e- mail [...]

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In the electronics industry there is a ton of competition. Heck in any industry, there is ton of competition. Now think about this. When all things are equal, what is the one thing that becomes the deal breaker? Service. It wins every time, and the dirty little secret is, even if your price is not [...]

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